Returns & Refunds

If you receive a damaged or defective product, or if there's an issue with your order, we want to hear about it. Here's how returns work.

Order Issues & Returns

We stand behind the quality of every bottle. If your order arrives damaged, defective, or incorrect, contact us with a photo and we'll resolve it promptly.

How returns work

1. Email us: Email hello@luniva-science.com with your order number and a quick note on the issue.
2. Send a photo: A quick photo of the issue helps us resolve it faster and improve our processes.
3. Resolution: We'll review your request and process a refund or replacement within 1 working day, in line with our Refund Policy.

What's covered

• Damaged or leaking bottles on arrival
• Wrong product shipped
• Damaged or defective bottles on arrival
• Incorrect items shipped

Things to know

• Returns apply to products purchased directly from Luniva.
• Items must be returned in their original packaging where possible.
• Please contact us before returning any items so we can provide the correct address and instructions.

Frequently asked questions

Am I eligible for a return or refund?

You are eligible if your order arrives damaged, defective, incorrect, or is confirmed lost by the carrier. Returns apply to products purchased directly from luniva.uk. For full legal terms, please see our Refund Policy.

How long do I have to request a return?

Please contact us within 14 days of delivery. We review every request and aim to process a refund or replacement within 1 working day.

How do I request a return?

Email hello@luniva-science.com with your order number and a brief description of the issue. Including a photo helps us resolve your request faster and confirm the correct return address and instructions.

Who pays for return shipping?

If your return is due to a damaged, defective, incorrect, or lost order, we cover the return shipping cost. For other returns, the customer is responsible for return postage.

When will I receive my refund?

Once approved, refunds are processed within 1 working day. It may then take your bank or payment provider 3–5 working days to show the funds in your account.